Learn how Moobidesk makes your agents’ lives easier, your contact center more efficient, and your customers happier
UNIFIED VOICE & CHAT CHANNELS
A TRULY CONNECTED CUSTOMER EXPERIENCE.
Orchestrate the best customer experience across all channels on one platform. You get to choose the right communication channels that best fit your business needs and respond to those channels from a single interface.
SMART AI OMINICHANNEL ROUTING
SEAMLESS BOT TO AGENT TRANSITION.
As soon as someone connects with your business, Moobidesk bot intelligently engages and services the customer. When it comes to complex requests, Moobidesk bot transfers control of the chat or call to a live agent automatically.
EFFORTLESS TO SETUP. TWEAK ANYTIME.
The world of contact center is complex - that’s why we make it ultra-simple for you to create an optimal ticketing system. You can add agents, set up channels, SLA, queue, skill set, aux code, and chat routing at any time.
VISUALLY SATISFYING DASHBOARDS
UNDERSTAND TEAM’S PERFORMANCE AT A GLANCE.
Get a quick summary of how your contact center is performing, giving both supervisors and agents a clear understanding of your performance with easily digestible dashboards.