Cloud Contact Center and Call Center Solutions

Power and Simplicity. All in One Platform.

We know that managing call centers today isn't easy. Most call centers struggle with slow or non-existent improvements in KPI performance, and lack of consistency among agents. That's why we have decided to build Moobidesk Enterprise - the call center solution for boosting performance and agents productivity using one simplified platform.

Key features of Moobidesk Enterprise

Learn how Moobidesk makes your agents’ lives easier, your contact center more efficient, and your customers happier

UNIFIED VOICE & CHAT CHANNELS

A TRULY CONNECTED CUSTOMER EXPERIENCE.

Orchestrate the best customer experience across all channels on one platform. You get to choose the right communication channels that best fit your business needs and respond to those channels from a single interface.

SMART AI OMINICHANNEL ROUTING

SEAMLESS BOT TO AGENT TRANSITION.

As soon as someone connects with your business, Moobidesk bot intelligently engages and services the customer. When it comes to complex requests, Moobidesk bot transfers control of the chat or call to a live agent automatically.

CUSTOMIZABLE WORKFLOW

EFFORTLESS TO SETUP. TWEAK ANYTIME.

The world of contact center is complex - that’s why we make it ultra-simple for you to create an optimal ticketing system. You can add agents, set up channels, SLA, queue, skill set, aux code, and chat routing at any time.

VISUALLY SATISFYING DASHBOARDS

UNDERSTAND TEAM’S PERFORMANCE AT A GLANCE.

Get a quick summary of how your contact center is performing, giving both supervisors and agents a clear understanding of your performance with easily digestible dashboards.

Benefits of Moobidesk

What you can expect from our contact center and engagement platform

Improved agent efficiency and experience

With the integration of multiple channels into one contact center platform, your customer service agents can create consumer-centric experiences and keep track of customer information and respond to customer queries across channels quickly, accurately and easily.

Reduce average handling time

A fast response makes customers feel important. Moobidesk Enterprise contact center solution analyses the incoming message and automatically suggests the best responses to the agents, removing the potential for human error and allowing agents to focus on assisting customers and respond quickly to customer issues.

Superior customer experiences

An individual customer’s data from any channel they have used is automatically stored on the same interface and database. It makes the customer experience a great one, as it eliminates the need for the customer to repeat information that has been mentioned before.

Significant cost savings

Moobidesk bot can help you to save on customer service costs by speeding up response times, freeing up agents for more challenging work, and answering up to 80% of routine questions.

High levels of scalablilty, reliablility and availablity

Moobidesk Enterprise is a cloud contact center software built on a highly secure, scalable infrastructure and our elasticity allows you to seamlessly grow from 50 agents to 200 agents instantly.

Increased operational efficiency

By streamlining and automating your support process means fewer repeat calls, shorter call times, and quick problem resolution, all contributing to increased support efficiency and the lowering of customer care costs.

“Since we’ve started with Moobidesk Enterprise, communicating and coordinating with customers has become far less time-consuming. The unified contact center platform has saved us the hassle of shuffling between separate systems, and enabled us to connect with our customers with new additional channels.

This has greatly increased our team’s productivity, giving us time to focus on providing our customers with the best experience they can get.”

Maria Chua
Customer Support Manager

The modern contact center solution that just does it all.

Our Clients

Power and Simplicity. All in One Platform.

Integration with all major communication platforms

Key features of Moobidesk Enterprise

Benefits of Moobidesk

Why organizations choose Moobidesk Enterprise

Experience the most innovative and affordable cloud contact center software today