Moobidesk Helps You Gain Access to WhatsApp Business API Integration In Malaysia

In today’s digital world, providing outstanding customer support to your customers is more important than it has ever been before. Since August 2018, WhatsApp has opened up an API designed to facilitate businesses in engaging and connecting with customers via the WhatsApp channel. Let Moobidesk help with boosting your marketing and sales strategy with WhatsApp Business solution integration – our solutions experts are here to advise and guide you through the onboarding process and help you get your account verified by WhatsApp.

Moobidesk and WhatsApp Business Solutions Bring You Infinite Possibilities

Limitless Solutions, Endless Flexibility

User–Friendly WhatsApp Business API

We provide proficient WhatsApp integration with your systems, websites, or apps. Experience seamless conversation like never before with the opportunity to share dynamic content such as videos, links, pictures, and audios; in Malaysia and throughout the world.

Quick & Dependable Communication

Take advantage of WhatsApp Business API to establish strong and reliable communications with your customers by sending on-time alerts and notifications. You can now take your customer support to the next level.

Multiple Customer Service Agents

Your customers will never again have to face long wait-times; multiple agents can now instantly respond to any requests, queries and feedback.

AI-Powered Assistants

Save on customer service overhead costs by using AI-powered chatbots to answer FAQs. Your team can instead focus on other important tasks that require your attention.

Data & Message Security

You no longer have to worry about the security of data or breach of customer confidentiality, thanks to WhatsApp Business API’s reliable end-to-end encryption. This way, none other than the intended recipient of the data or message has access to its contents.

Real-Time Data & Analytics

Gain useful insights into your customer’s needs and wants, and company’s performance to deliver maximum customer satisfaction through our user-friendly dashboard interface.

Boost Your Marketing & Sales With Moobidesk’s WhatsApp Business Solutions

Engaging Customer Experience

For any business to succeed in creating engaging customer experiences, the key is to understand your audience’s consumer behaviour. We make this easy for you by ensuring that your customer profiles are easily accessible to your agents so that you get valuable insight into exactly what makes your customers tick!

Highly Efficient Teams

Unlike WhatsApp web where only one agent can handle your customers’ queries at any given time, we make it possible for you to have multiple agents respond to various queries brought to them, and queries can be easily escalated to a supervisor whenever required. This ensures a streamlined, efficient communication process via WhatsApp, allowing you and your business prospects to focus on the things that matter.

Connect With Your Customers

Even the most advanced chatbot will inevitably encounter a complex problem it can’t solve – Moobidesk’s WhatsApp Business Solution provides the safety net of routing the complex issue to a highly skilled customer support agent to take on the problem. This will help you reduce response times and avoid the risk of customer dissatisfaction.

Still undecided? Check out this article to find out if Moobidesk’s WhatsApp Business Solution is the right tool for you or speak to us.

Let’s Compare

Moobidesk + WhatsApp Business VS WhatsApp Web

Moobidesk +
WhatsApp Business

WhatsApp
Web

Send/receive messages

Auto replies

Multiple agents

Ticket management

360-degree customer view

Transfer chats between agents

Skill-based routing

Chat and agent reports

API

Suited for Every Need

Here are some examples of how we’ve worked with our customers to enhance their customer relations operations:

Suited for Every Need

Here are some examples of how we’ve worked with our customers to enhance their customer relations operations:

Clients We Serve

A Few Frequently Asked Questions

Looking for something else? Let’s talk.

How long does it take to get my WhatsApp Business account verified?

We work with WhatsApp partners to seamlessly onboard you on to WhatsApp. It takes about a week for WhatsApp to approve your WhatsApp Business account.

Why do I need to use Moobidesk with my WhatsApp business account?

Moobidesk has everything a business needs to effectively manage, track and build better customer relationships. Customer requests will become tickets within Moobidesk, and agents can respond efficiently through WhatsApp within Moobicast.

How do I start using the Moobidesk’s WhatsApp Solution in Singapore?

Simply head to the top of the page, enter your work email and hit “Try it today” to apply. Once you've signed up, you will receive more information about the next steps and be contacted by one of our sales representatives to guide you through the process.

What is the difference between WhatsApp Business and WhatsApp Business API account?

WhatsApp Business

WhatsApp Business is catered to small businesses and it is limited to just one user. You have to utilise a smartphone to engage with your customers or prospects.

WhatsApp Business API

WhatsApp Business API is for medium to large enterprises that have more than one user who needs to engage with your audience. Moobidesk is an ideal customer engagement solution for you to connect with your customers or prospects via WhatsApp.

How do I set up a WhatsApp Business API account?

You have to apply through a WhatsApp business partner and your account has to be approved before you can start using WhatsApp Business.

Feel free to contact us if you are looking to apply for a WhatsApp Business API account.

How much does it cost for WhatsApp Business and WhatsApp Business API?

There are two types of WhatsApp Business APP

WhatsApp Business

You can send FREE unlimited messages and no approval of content is required.

WhatsApp Business API

There are two types of content that you can send.

Session Messages - Any message sent from your audience and responded by your team within 24hrs is considered as a Session message and you can send any message that you want with no approval of content required from WhatsApp. After 24hrs, you can only send template messages and template messages are chargeable by WhatsApp.
Template Messages - Template messages must be pre-approved by WhatsApp. To initiate a conversation with your audience without them first messaging you, you have to use a template message.

For more information on WhatsApp template message cost, see https://developers.facebook.com/
docs/whatsapp/pricing/.

For more information on WhatsApp template message cost, see

https://developers.facebook.com/
docs/whatsapp/pricing/.

Can I use WhatsApp Business API account to send a broadcast?

Yes, you can. However, you can only use your approved template messages by WhatsApp to send broadcast messages.

Can I enable a Chatbot for my WhatsApp Business API account?

Yes, you can. If you are looking for a Chatbot solution, please feel free to contact us.

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