From
2 agents, per month
Currency
The perfect customer support software for any company
A unified easy-to-use interface for all channels
Benefit from powerful omnichannel routing
Configurable workflow and SLAs to define metrics and optimize
business performance
Configurable workflow and SLAs to define metrics and optimize business performance
Get real-time analytics to monitor performance
Dedicated account manager who can assist and work with you

Moobidesk Features

Communication Channels
  • SMS
  • Voice
  • Email
  • Line
  • Instagram
  • Facebook
  • Telegram
  • WeChat
  • WhatsApp
  • Twitter
  • Web Chat
  • Telegram
  • WeChat
  • WhatsApp
  • Twitter
  • Web Chat
Customer Relationship Management
  • Audit Trail
  • Customer profile
  • Contact list management
  • Import & export contacts
  • Unified omnichannel conversations
  • Customer journey mapping
  • Broadcast messaging
  • Advanced AI-powered sentiment
  • Unified omnichannel conversations
  • Customer journey mapping
  • Broadcast messaging
  • Advanced AI-powered sentiment
Agent Productivity
  • Suggested responses
  • Unified search
  • Agent collaboration
  • Agent collision detection
  • Auto responders
  • Agent collision detection
  • Auto responders
Contact Center Features
  • SLA management
  • SLA alerts
  • Conversation transfer
  • Call handling options
  • Custom aux code
  • Agent management
  • Queue management
  • Automatic CTI
  • Custom aux code
  • Agent management
  • Queue management
  • Automatic CTI
Intelligent Routing
  • Multichannel priority routing
  • chat routing using round-
    robin and pick-me
  • Skills-based routing
  • Smart omnichannel routing &
    artificial intelligence
  • Skills-based routing
  • Smart omnichannel routing &
    artificial intelligence
Analytics & Reporting
  • Chat and agent reports
  • Agent dashboard
  • Wallboard
  • Wallboard
Supervision & Quality Management
  • Call recording
  • Whisper
  • Barge
  • Supervisor dashboard
  • Barge
  • Supervisor dashboard
Integration
  • CRM integration
  • API
  • API
Customer Support
  • Email support
  • Web chat support
  • SMS support
  • WhatsApp support
  • Dedicated account manager
  • One-to-one onboarding session
  • WhatsApp support
  • Dedicated account manager
  • One-to-one onboarding session

A Few Frequently Asked Questions

What’s an agent?
An agent is anyone in your company that will interact with customers. Each rep, admin, manager and supervisor needs their own agent account. Add as many agents as you want on any plan.
Will my data be private and safe?
Absolutely! All your records are private, therefore only you can view and use them.
Can I cancel my plan at any time?
Yes. Even if we hope that it won’t be necessary, you can cancel your subscription whenever you believe Moobidesk is no longer helping you with your business.
Can I integrate Moobidesk with my CRM?
Currently Moobidesk only provides integration with SugarCRM. If you wish to integrate with a different CRM solution, please contact us.
Contact our sales team to find out more.
Contact us
About Moobidesk
Moobidesk is a product of Maven Lab Pte Ltd
Founded in 2006, Maven Lab is a trusted software-as-a-service (SaaS) company in Singapore dedicated to delivering innovative customer engagement solutions to leading brands, call centers and the government. Maven Lab believe in making it easy and affordable for businesses to create outstanding customer experiences while meeting key business metrics.
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