Customer Support Solution & Software | Modern Engagement Platform

Power and Simplicity. All in One Platform.

We know that managing customer support today isn’t easy. Most customer service team struggle to deliver consistent experiences across multiple touchpoints and in multiple channels. That’s why we have decided to build Moobidesk – the customer support solution to creating an exceptional customer experience using one simplified customer service platform.

Key features of Moobidesk

Learn how Moobidesk makes your agents’ lives easier, your customer support more efficient, and your customers happier

UNIFIED VOICE & CHAT CHANNELS

A TRULY CONNECTED CUSTOMER EXPERIENCE.

Orchestrate the best customer experience across all channels on one platform. With this customer engagement platform, you get to choose the right communication channels that best fit your business needs and respond to those channels from a single interface.

AUTOMATED SMART RESPONSE SUGGESTION

SPEED UP CUSTOMER SERVICE RESPONSE TIME.

A fast response makes customers feel important. With our help desk software, Moobidesk analyzes the incoming message and automatically suggests the best responses to your agents, removing the potential for human error and allowing agents to respond quickly to customer issues.

REAL-TIME MONITORING REPORTS

UNDERSTAND KEY PERFORMANCE METRICS AT A GLANCE.

Get a quick summary on your conversation volume trend and number of new customers through the day, giving agents a clear understanding of your business performance with easily digestible reports.

Benefits of Moobidesk

What you can expect from our customer support and engagement platform

Increased agent productivity

With the integration of multiple channels into one customer engagement platform, your customer service agents can keep track of customer information and respond to customer queries across channels quickly, accurately and easily.

Better problem resolution timing

Moobidesk intelligently analyses your customers' messages, and suggests the best response to customer service agents. This way, they can send out replies much faster and provide answers that make your customers feel valued.

Efficient monitoring and tracking

See how your customer support team is performing, while turning data into actionable insights for stronger collaboration within the team and better customer communication.

Improved customer loyalty

Going omnichannel with our customer support software allows your customers to contact you from wherever they are, all while getting help to solve their problems swiftly, and to build positive long-term customer relationships. Satisfied customers are loyal customers.

Significant cost savings

By streamlining and automating your support process means fewer repeat calls, shorter call times, and quick problem resolution, all contributing to increased support efficiency and the lowering of customer care costs.

Superior customer experiences

An individual customer’s data from any channel they have used is automatically stored on the same interface and database. It makes the customer experience a great one, as it eliminates the need for the customer to repeat information that has been mentioned before.

“Before Moobidesk, our customer support process was painful - every day we’d be checking social media pages and emails, while handling phone calls and walk in customers. There are times when we missed messages and phone calls, leading to unhappy customers and lost sales. Now, we’ll never have to worry about missing any customers’ enquiries again with Moobidesk.”

Chris Chua
Owner

The modern customer support solution that just does it all.

Our Clients

Power and Simplicity. All in One Platform.

Integration with all major communication platforms

Key features of Moobidesk

Benefits of Moobidesk

Why organizations choose Moobidesk

Experience the most innovative and affordable customer support solution today