Our Clients

Comfort Delgro Qiren Pan Malayan Bone Marrow Donor Programme Etiqa Insurance Singapore Accord Insurance Agency

Power and Simplicity. All in One Platform.

We know that managing call centers today isn’t easy. Most call centers struggle with slow or non-existent improvements in KPI performance, and lack of consistency among agents. That’s why we have decided to build Moobidesk Enterprise — the ultimate cloud-based call center solution provider for boosting performance and agents productivity using one simplified platform.
Call Center Solution Provider Singapore

Integration with all major communication platforms

Twitter
Twitter
Line
Line
Voice
Voice
Telegram
Telegram
Email
Email
SMS
SMS
WhatsApp
WhatsApp
Facebook
Facebook
WeChat
WeChat
Messenger
Messenger
Instagram
Instagram
Web Chat
Web Chat

Key features of Moobidesk Enterprise

Learn how Moobidesk makes your agents’ lives easier, your contact center more efficient, and your customers happier

UNIFIED VOICE & CHAT CHANNELS

A TRULY CONNECTED CUSTOMER EXPERIENCE.

Orchestrate the best customer experience across all channels on one platform. You get to choose the right communication channels that best fit your business needs and respond to those channels from a single interface.
Contact Center Solutions Singapore

SMART AI OMINICHANNEL ROUTING

SEAMLESS BOT TO AGENT TRANSITION.

As soon as someone connects with your business, Moobidesk bot intelligently engages and services the customer. When it comes to complex requests, Moobidesk bot transfers control of the chat or call to a live agent automatically.
Contact Center Solutions

CUSTOMISABLE WORKFLOW

EFFORTLESS TO SETUP. TWEAK ANYTIME.

The world of contact center is complex - that’s why we make it ultra-simple for you to create an optimal ticketing system. You can add agents, set up channels, SLA, queue, skill set, aux code, and chat routing at any time.
Contact Center Solutions
Call Center Solution Provider

VISUALLY SATISFYING DASHBOARDS

UNDERSTAND TEAM’S PERFORMANCE AT A GLANCE.

Get a quick summary of how your contact center is performing, giving both supervisors and agents a clear understanding of your performance with easily digestible dashboards.

AVAILABLE IN THE CLOUD, ON PREMISES OR HYBRID CLOUD

Benefits of Moobidesk

What you can expect from our enterprise contact center solutions and engagement platform

Improved agent efficiency and experience

With the integration of multiple channels into one contact center platform, your customer service agents can create consumer-centric experiences and keep track of customer information and respond to customer queries across channels quickly, accurately and easily.

Reduce average handling time

A fast response makes customers feel important. Moobidesk Enterprise cloud-based contact center solution analyses the incoming message and automatically suggests the best responses to the agents, removing the potential for human error and allowing agents to focus on assisting customers and respond quickly to customer issues.

Superior customer experiences

An individual customer’s data from any channel they have used is automatically stored on the same interface and database. It makes the customer experience a great one, as it eliminates the need for the customer to repeat information that has been mentioned before.

Significant cost savings

Moobidesk bot can help you to save on customer service costs by speeding up response times, freeing up agents for more challenging work, and answering up to 80% of routine questions.

High levels of scalablilty, reliablility and availablity

Moobidesk Enterprise is a cloud contact center software built on a highly secure, scalable infrastructure and our elasticity allows you to seamlessly grow from 50 agents to 200 agents instantly.

Increased operational efficiency

By streamlining and automating your support process means fewer repeat calls, shorter call times, and quick problem resolution, all contributing to increased support efficiency and the lowering of customer care costs.

Why organisations choose Moobidesk Enterprise

WITH MOOBIDESK ENTERPRISE

Intuitive cloud-based modern platform empowers all to drive desired business outcomes faster and easier than ever before.

OLD, LEGACY CONTACT CENTER SOFTWARE

Overly complex and siloed legacy systems, bound by inflexibility reduce productivity and efficiency.
VS

Frequently Asked Questions

What are contact center solutions?

Our contact center solutions enable businesses in Singapore to manage their customer interactions and communication channels effectively. These solutions typically include features like call routing, IVR (Interactive Voice Response), agent monitoring, and reporting.

What are the key features of contact center software?

Our contact center software provides you with features such as automatic call distribution (ACD), interactive voice response (IVR), call routing and queuing, real-time monitoring and analytics, CRM integration, workforce management, and reporting capabilities. These features empower your business to optimize customer service operations and deliver exceptional experiences.

Can contact center solutions be customized to fit specific business needs?

Yes, as a trusted provider of cloud-based enterprise contact center solutions, we offer customization options to tailor the software to your specific business requirements. This includes configuring workflows, call routing rules, integrating with your existing systems, and adapting to your unique business processes and communication channels.

Are contact center solutions suitable for businesses of all sizes?

Yes, our enterprise contact center software is suitable for businesses of all sizes in Singapore. Whether you are a small business with a few agents or a large enterprise with a global presence, our contact center solutions can be scaled to meet your specific needs.

Experience the most innovative and affordable cloud contact center software today

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