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Power and Simplicity. All in One Platform.
We know that managing call centers today isn't easy. Most call centers struggle with slow or non-existent improvements in KPI performance, and lack of consistency among agents. That's why we have decided to build Moobidesk Enterprise - the answer to boosting call center performance and agents productivity using one simplified platform.
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Learn how Moobidesk makes your agents’ lives easier, your contact center more efficient, and your customers happier
UNIFIED VOICE & CHAT CHANNELS
A TRULY CONNECTED CUSTOMER EXPERIENCE.
Orchestrate the best customer experience across all channels on one platform. You get to choose the right communication channels that best fit your business needs and respond to those channels from a single interface.
SMART AI OMINICHANNEL ROUTING
SEAMLESS BOT TO AGENT TRANSITION.
As soon as someone connects with your business, Moobidesk bot intelligently engages and services the customer. When it comes to complex requests, Moobidesk bot transfers control of the chat or call to a live agent automatically.
CUSTOMIZABLE WORKFLOW
EFFORTLESS TO SETUP. TWEAK ANYTIME.
The world of contact center is complex - that’s why we make it ultra-simple for you to add agents, set up channels, SLA, queue, skill set, aux code, and chat routing at any time.
VISUALLY SATISFYING DASHBOARDS
UNDERSTAND TEAM’S PERFORMANCE AT A GLANCE.
Get a quick summary of how your contact center is performing, giving both supervisors and agents a clear understanding of your performance with easily digestible dashboards.
AVAILABLE IN THE CLOUD, ON PREMISES OR HYBRID CLOUD
What you can expect from Moobidesk Enterprise
Improved agent efficiency and experience
Reduce average handling time
Superior customer experiences
Significant cost savings
High levels of scalablilty, reliablility and availablity
Increased operational efficiency
Why organizations choose Moobidesk Enterprise
WITH MOOBIDESK ENTERPRISE
Intuitive modern platform empowers all to drive desired business outcomes faster and easier than ever before.
OLD, LEGACY CONTACT CENTER SOFTWARE
Overly complex and siloed legacy systems, bound by inflexibility reduce productivity and efficiency.
VS
“Since we’ve started with Moobidesk Enterprise, communicating and coordinating with customers has become far less time-consuming. The unified contact center platform has saved us the hassle of shuffling between separate systems, and enabled us to connect with our customers with new additional channels.

This has greatly increased our team’s productivity, giving us time to focus on providing our customers with the best experience they can get.”
Maria Chua
Customer Support Manager
Experience the most innovative and affordable cloud contact center solution today
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