Your Trusted WhatsApp Marketing Solution Provider in Singapore
Customer engagement made smarter and easier with WhatsApp Business API
Get Access to WhatsApp Business API with Moobidesk
As of August 1, 2018, WhatsApp has opened up Application Program Interface (API) for business accounts.
As an official WhatsApp Business Solution Partner and provider, we offer a communication and business marketing platform that integrates WhatsApp Business Solutions to take your customer engagement, sales and marketing in Singapore and beyond to the next level.
We will guide you through the entire WhatsApp onboarding process, and help you get your account verified by WhatsApp.
Achieve More with Moobidesk’s WhatsApp Business Marketing & Business Solution in Singapore
Powerful features, Unlimited possibilities
Easy to Use WhatsApp Business API
Seamless WhatsApp and web API integration to your own apps, sites or systems to send and receive text messages, pictures, links, audio, and emojis locally and across the globe.
Fast & Reliable Messaging
Harness the power of WhatsApp Business API to ensure reliable delivery of alerts and notifications, enhancing customer communication and support capabilities.
Multi-Agent Support
Customer queries, requests or feedback sent via WhatsApp can be managed and handled by several agents at the same time.
AI Powered Chatbots
Leverage chatbots to answer customer queries automatically and cut customer service overhead costs.
Streamline repetitive question handling and let your team focus on more important tasks.
Secure End-To-End Messaging
Enable secure communication with your customers by using WhatsApp Business API’s reliable end-to-end encryption which ensures messages are turned into a secret message and decoded only by its final recipient.
Analytics & Reporting
Gain insight into your team’s performance and use the metrics to anticipate customer needs and increase satisfaction through our interactive dashboard.
Benefits of Moobidesk’s WhatsApp Business Solution in Singapore
Drive High-Level Customer Experience
Having a comprehensive understanding of your customer is key to creating great
customer experiences and customer-driven business marketing.
With Moobidesk’s WhatsApp Business API, your agents will obtain access to customer profile and preferences such as their purchase history, preferred flight seating, or if they go by Bella instead of Isabella.
Accelerate your Team’s Productivity
With Moobidesk’s WhatsApp sales solution, several agents can now easily handle multiple, simultaneous chats at once, and escalate chats to a supervisor whenever they require further assistance.
This is unlike WhatsApp web where only one agent can serve customers at any given time.
Enhance Customer Engagement at Scale
Even the most sophisticated bot will eventually encounter a complex issue it can’t solve.
Moobidesk’s WhatsApp Business Solution leverages the bot + human hybrid to empower your
customer engagement in Singapore and overseas to reduce customer fallouts and response time.
WhatsApp messages are intelligently and seamlessly routed to the right agent when the bot encounters a problem.
Let’s Compare
Moobidesk + WhatsApp Business VS WhatsApp Web
Moobidesk +
WhatsApp Business
Transfer chats between agents
Perfect for All Businesses
Let’s take a look at some creative ways that our clients are using our WhatsApp Business API today.
Perfect for All Businesses
Let’s take a look at some creative ways’ our clients are using our WhatsApp business API today.
A Few Frequently Asked Questions
Looking for something else? Let’s talk.
How long does it take to get my WhatsApp Business account verified?
We work with WhatsApp partners to seamlessly onboard you on to the WhatsApp Business Platform.
It takes about a week for WhatsApp to approve your WhatsApp Business account.
Why do I need to use Moobidesk with my WhatsApp business account?
Moobidesk has everything a business needs to effectively manage, track and build better customer relationships at low costs.
Customer requests will become tickets within Moobidesk, and agents can respond efficiently through WhatsApp within Moobicast.
How do I start using the Moobidesk’s WhatsApp Solution in Singapore?
Simply head to the top of the page, enter your work email and hit “Try it today” to apply.
Once you’ve signed up, you will receive more information about the next steps and be contacted by one of our sales representatives to guide you through the process.
What is the difference between WhatsApp Business and WhatsApp Business API account?
There are two types of WhatsApp business APP.
-
WhatsApp Business
WhatsApp Business is catered to small businesses and it is limited to just one user.
You have to utilise a smartphone to engage with your customers or prospects.
-
WhatsApp Business API
WhatsApp Business API is for medium to large enterprises that have more than one user who needs to engage with your audience.
Moobidesk is an ideal customer engagement and business marketing solution for you to connect with your customers or prospects via WhatsApp Web API.
How do I set up a WhatsApp Business API account?
You have to apply through a WhatsApp business partner and your account has to be approved before you can start using WhatsApp Business.
We are a WhatsApp Business solution provider.
Therefore, feel free to contact us if you are looking to apply for a WhatsApp Business API account.
How much does it cost for WhatsApp Business and WhatsApp Business API?
There are two types of WhatsApp Business APP
-
WhatsApp Business
You can send FREE unlimited messages and no approval of content is required.
-
WhatsApp Business API
For more information on WhatsApp template message cost, see
Can I use WhatsApp Business API account to send a broadcast?
Yes, you can.
However, you can only use your approved template messages by WhatsApp to send broadcast messages on the WhatsApp business platform.
What is a WhatsApp chatbot?
A WhatsApp chatbot is a low cost automated software program that uses artificial intelligence (AI) to interact with users on the WhatsApp business platform.
It can be used as a marketing solution to understand user queries, provide relevant responses, or perform actions based on predefined rules or machine learning algorithms.
Can I enable a Chatbot for my WhatsApp Business API account?
Yes, you can. If you are looking for a Chatbot solution, please feel free to
contact us.
Can WhatsApp chatbots be integrated with other systems or APIs?
Yes, WhatsApp chatbots can be integrated with other systems or APIs to enhance their functionality.
They can connect to databases, external services, payment gateways, CRM systems, or any other relevant platforms to fetch or update information, perform transactions, or provide more comprehensive responses to user queries.
Ready to transform your business?
