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Your Trusted WhatsApp Business API Provider in Singapore
Customer support made smarter and easier with WhatsApp Business API
Get Access to WhatsApp Business API with Moobidesk
As of August 1, 2018, WhatsApp has opened up Application Program Interface (API) for business accounts. Here at Moobidesk, we offer a communication platform that integrates WhatsApp Business Solutions to take your customer support in Singapore and beyond to the next level. We will guide you through the entire WhatsApp onboarding process, and help you get your account verified by WhatsApp.
Achieve More with Moobidesk + WhatsApp Business Solution in Singapore
Powerful features, Unlimited possibilities
Easy to Use WhatsApp Business API
Seamless Whatsapp Integration to your own apps, sites or systems to send and receive text messages, pictures, audios, links and emojis in Singapore and across the globe.
Fast & Reliable Messaging
Leverage WhatsApp business API to send WhatsApp alerts and notifications reliably to communicate and provide great support to your customers.
Multi-Agent Support
Customer queries, requests or feedback sent via WhatsApp can be managed and handled by several agents at the same time.
AI Powered Chatbots
Use chatbots to answer customer queries automatically and cut customer service overhead costs. Automate answers to repetitive questions and let your team focus on more important tasks.
Secure End-To-End Messaging
Communicate securely with your customers using WhatsApp Business API’s reliable end-to-end encryption which ensures messages are turned into a secret message and decoded only by its final recipient.
Analytics & Reporting
Gain insight into your team’s performance and use the metrics to anticipate customer needs and increase satisfaction through our interactive dashboard.
Benefits of Moobidesk’s WhatsApp Business Solution in Singapore
Drive High-Level Customer Experience
Having a comprehensive understanding of your customer is key to creating great customer experiences. With Moobidesk’s WhatsApp Business API, your agents will obtain access to customer profile and preferences such as their purchase history, preferred flight seating, or if they go by Bella instead of Isabella.
Accelerate your Team’s Productivity
Now several agents can easily handle multiple, simultaneous chats at once, and escalate chats to a supervisor whenever they require further assistance. Unlike WhatsApp web where only one agent can serve customers at any given time.
Enhance Customer Engagement at Scale
Even the most sophisticated bot will eventually encounter a complex issue it can’t solve. Moobidesk’s WhatsApp Business Solution leverages the bot + human hybrid to empower your customer support in Singapore and overseas to reduce customer fall outs and response time. WhatsApp messages are intelligently and seamlessly routed to the right agent when the bot encounter a problem.
Let’s Compare
Moobidesk + WhatsApp Business VS WhatsApp Web
Moobidesk +
WhatsApp Business
WhatsApp
Web
Send/receive messages
Auto replies
Multiple agents
Ticket management
360-degree customer view
Transfer chats between agents
Skill-based routing
Chat and agent reports
API
Perfect for All Businesses
Let’s take a look at some creative ways’ our clients are using our WhatsApp business API today.
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Perfect for All Businesses
Let’s take a look at some creative ways’ our clients are using our WhatsApp business API today.
Clients We Serve
Clients We Serve
A Few Frequently Asked Questions
Looking for something else? Let’s talk.
How long does it take to get my WhatsApp Business account verified?
We work with WhatsApp partners to seamlessly onboard you on to WhatsApp. It takes about a week for WhatsApp to approve your WhatsApp Business account.
Why do I need to use Moobidesk with my WhatsApp business account?
Moobidesk has everything a business needs to effectively manage, track and build better customer relationships. Customer requests will become tickets within Moobidesk, and agents can respond efficiently through WhatsApp within Moobicast.
How do I start using the Moobidesk’s WhatsApp Solution in Singapore?
Simply head to the top of the page, enter your work email and hit “Try it today” to apply. Once you've signed up, you will receive more information about the next steps and be contacted by one of our sales representatives to guide you through the process.
What is the difference between WhatsApp Business and WhatsApp Business API account?
    There are two types of WhatsApp business APP.
  • WhatsApp Business
  • WhatsApp Business is catered to small businesses and it is limited to just one user. You have to utilise a smartphone to engage with your customers or prospects.
  • WhatsApp Business API
  • WhatsApp Business API is for medium to large enterprises that have more than one user who needs to engage with your audience. Moobidesk is an ideal customer engagement solution for you to connect with your customers or prospects via WhatsApp.
How do I set up a WhatsApp Business API account?
You have to apply through a WhatsApp business partner and your account has to be approved before you can start using WhatsApp Business.

Feel free to contact us if you are looking to apply for a WhatsApp Business API account.
How much does it cost for WhatsApp Business and WhatsApp Business API?
There are two types of WhatsApp Business APP

  • WhatsApp Business
  • You can send FREE unlimited messages and no approval of content is required.
  • WhatsApp Business API
    • There are two types of content that you can send.
    • Session Messages - Any message sent from your audience and responded by your team within 24hrs is considered as a Session message and you can send any message that you want with no approval of content required from WhatsApp. After 24hrs, you can only send template messages and template messages are chargeable by WhatsApp.
    • Template Messages - Template messages must be pre-approved by WhatsApp. To initiate a conversation with your audience without them first messaging you, you have to use a template message.
For more information on WhatsApp template message cost, see https://developers.facebook.com/
docs/whatsapp/pricing/.
For more information on WhatsApp template message cost, see
https://developers.facebook.com/
docs/whatsapp/pricing/.
Can I use WhatsApp Business API account to send a broadcast?
Yes, you can. However, you can only use your approved template messages by WhatsApp to send broadcast messages.
Can I enable a Chatbot for my WhatsApp Business API account?
Yes, you can. If you are looking for a Chatbot solution, please feel free to contact us.
Ready to transform your business?
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