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Trusted by companies in Singapore and worldwide

Serving a broad range of industries including insurance, banking, retail, telecommunications, technology and more.

Why successful businesses adopt Moobidesk's
omnichannel engagement solution

Why successful businesses adopt Moobidesk’s omnichannel engagement solution

10%
Increase in sales revenue
23%
Higher customer satisfaction score
89%
Customer retention rate

Power and simplicity.
All on one platform.

Integration with all major communication channels

We are in a rapidly moving and highly interconnected world where your target audience is using their most preferred and convenient communication channel to get in touch with you. During the engagement, you’re expected to not only know them well but also be able to respond immediately.

Moobidesk connects all essential communication channels on a single platform. We make it fast and easy for you to handle sales and customer support by automating your entire customer engagement. With our omnichannel contact centre solution, logging a case ticket or storing chat histories into your CRM is also seamless, with ready-made APIs to be integrated into your systems quickly and efficiently.

Key features of Moobidesk

Learn how Moobidesk makes your agents’ lives easier, your customer engagement more efficient, and your customers happier.

UNIFIED VOICE & CHAT CHANNELS

A truly connected customer experience.
Orchestrate the best customer experience across all channels on one platform. With this customer engagement platform, you get to choose the right communication channels that best fit your business needs and respond to those enquiries from a single interface.

AUTOMATED SMART RESPONSE SUGGESTION

Speed up customer service response time.
A fast response makes customers feel valued. With our help desk software, Moobidesk analyses the incoming message and automatically suggests the best responses to your agents, removing the potential for human error and allowing agents to respond quickly to customer issues.

SMART AI OMINICHANNEL ROUTING

Seamless bot to agent transition.
As soon as someone connects with your business, the Moobidesk bot intelligently engages and services the customer. When it comes to complex requests, the Moobidesk bot transfers control of the chat or call to a live agent automatically.

CLAIM A CONVERSATION

Ownership is given to the agent who first responds to the chat.
The agent who responds first can claim ownership of a new conversation, helping to ensure that the customer doesn’t get messages from multiple agents. New conversations will be categorised in an Unassigned tab, allowing agents to access and claim it easily.

CUSTOMISABLE WORKFLOW

Effortless to set up. Tweak anytime.
The world of customer support is complex - that’s why we make it ultra-simple for you to tailor the system to your business specifications. You can easily add agents, set up channels, SLA, queue, skill set, aux code, and chat routing at any time.

REAL-TIME MONITORING REPORTS

Understand key performance metrics at a glance.
Get a quick summary of your conversation volume trend and new customers acquired throughout the day, giving your agents a clear understanding of the business performance with easily digestible reports.

Available in the cloud, on premises, or hybrid cloud

Available in the cloud, on premises, or hybrid cloud

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Benefits of Moobidesk’s Unified Customer Engagement Solution

What you can expect from our unified customer engagement platform.

Increased agent productivity & efficiency

With the integration of multiple channels into one customer engagement platform, your customer service agents can create consumer-centric experiences, keep track of customer information and respond to customer queries across channels quickly, accurately and easily.

Improved customer loyalty

Going omnichannel with our customer support software allows your customers to contact you from wherever they are, all while getting help to solve their problems swiftly, and to build positive long-term customer relationships.

Efficient monitoring & tracking

Get an overview of how your customer support team is performing, while turning data into actionable insights for stronger collaboration within the team and enhance customer communication.

Significant cost savings

Streamlining and automating your customer engagement process means saving on customer service costs by speeding up response times, freeing up agents for more challenging work, and getting 80% of routine questions answered by the Moobidesk chatbot.

Superior customer experiences

An individual customer’s data from any channel they have used is automatically stored on the same interface and database. This eliminates the need for the customer to repeat information that has been mentioned before, elevating the customer experience.

High levels of scalability, reliability and availability

Moobidesk is a cloud customer engagement software built on a highly secure, scalable infrastructure and our elasticity allows you to seamlessly grow from 50 agents to 200 agents instantly.

Quicker problem resolution

Moobidesk intelligently analyses your customers’ messages and suggests the best response to customer service agents. This way, they can send out quicker replies and provide answers that make your customers feel valued.

Increased operational efficiency

Streamlining and automating your support process means fewer repeat calls, shorter call times, and quick problem resolution, all contributing to increased support efficiency and the lowering of customer care costs.

Increase in sales & leads generation

Our customers see an average of a 10% increase in sales and leads generated when they use Moobidesk’s omnichannel contact centre solution.


Why organisations choose Moobidesk



Other customer support software is overly complex and runs on siloed legacy systems. This makes the systems inflexible, resulting in decreased productivity and efficiency.

Moobidesk is an intuitive modern helpdesk that empowers all to drive desired business outcomes and boost sales faster and easier than ever before.

Experience the most innovative and affordable customer
engagement solution today.

Experience the most innovative and affordable customer engagement solution today.

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About Moobidesk
Moobidesk is a product of Maven Lab Pte Ltd
Founded in 2006, Maven Lab is a trusted software-as-a-service (SaaS) company in Singapore dedicated to delivering innovative customer engagement solutions to leading brands, call centers and the government. Maven Lab believe in making it easy and affordable for businesses to create outstanding customer experiences while meeting key business metrics.