Say More to Customer Growth, Loyalty and Sales with Moobidesk’s Live Chat Solution in Singapore
From grasping new sales opportunities to managing enquiries in real-time and following up on feedback post sales, Moobidesk’s live chat solution is the tool you need to keep your customers happy and coming back for more.
Attend to customers in real-time
Follow-up instantly with past conversations
Fix mistakes with chat message edit
Get the chance to turn negative reviews positive
Give customers a heads up on wait times
Understand performance in more detail and clarity
Moobidesk’s Live Chat Solution in Singapore is Your Ideal Customer Engagement Tool
Why do businesses use our live chat solution? Simply put, it is easy to get started and equips your agents with tools to offer outstanding service.
Win more leads
Engage potential customers immediately through live
chat and up the chances of converting a lead. Being able to talk to customers in real-time
decreases your response time and provides your customers with a personalized service experience.
And with instant responses to their enquiries, they will be more persuaded to make a purchase.
Multi-task with ease
No matter how busy your agents get, juggling multiple
messages at the same time becomes easier with live chat to track all current and past
conversations. A single live chat agent can efficiently talk with several customers at a time
with no hassle or confusion, and still retain the same high customer satisfaction rates.
Build customer loyalty
Your customers are more at ease with companies that
make service feel fast, uncomplicated, and personalized. Live chat lets your agents answer
enquiries in as little time as possible and accurately follow-up on issues based on past
conversations. Try live chat and give your customers the confidence that they can reach you for
help anytime and recommend their friends your service too.
Live Chat for Customer-Focused Businesses
Deliver the gold standard in customer service. Join many other businesses who are already using Moobidesk’s live chat.
Live Chat for Customer-Focused Businesses
Deliver the gold standard in customer service. Join many other businesses who are already using Moobidesk’s live chat.
A Few Frequently Asked Questions
Looking for something else? Let’s talk.
What is a live chat solution?
A live chat solution is an online communication
channel that enables you and your website visitors to chat in real-time. By opening a simple window
on the website, your customers will be able to reach your agents with their enquiries online.
How do I get started with live chat for my website?
The process is simple! Once you have signed up with
us, you will be given a html code to insert on your website. Next, just download our live chat
software, log in as an agent and start talking to your visitors.
Is live chat just for large businesses?
Businesses of all sizes can benefit from live chat.
Today, many customers prefer messaging businesses rather than calling, as they can usually reach
businesses faster and typing can be an easier form of communication. By far, live chat is an
excellent way for all businesses to decrease customer complaints on responsiveness, and increase
growth and conversions.
Do I need to have agents available 24/7?
Many large enterprises have the capacity to have agents attending 24/7 to customers. Smaller
businesses without such resources can instead prompt visitors to leave their contact details so that
they can be reached during normal office hours. That way, your customers will have peace of mind
that their enquiry has been heard and will be attended to as soon as possible.
Keep customers engaged and win them over
