Establish lasting customer connections
Today, consumers view customer interactions as an increasingly
important factor when making purchases. Retailers have also witnessed a greater volume of enquiries
as customers seek to grasp as much information as possible to make well-informed purchases. With
Moobidesk, conversations are systematically organized in one place – for timely responses to
customer enquiries. Conversation histories across channels and customer information are also
instantly accessible – allowing you to deliver experiences that grows customer loyalty and
strengthens relationships.
Comprehensive marketing activities
Moobidesk’s broadcast feature enables you to send bulk
messages via various channels to a wide audience to notify customers of promotional
activities easily. The chat function also allows you to substantiate your marketing efforts
with quick and effective responses to customer enquiries. Optimize marketing outcomes and
grow sales with Moobidesk.
Customer retention and loyalty
Customers are receptive towards loyalty programs
because it gives them a sense of exclusivity and makes them feel valued. Moobidesk
simplifies the process of managing loyalty programs with its unique tagging feature and
communications capabilities. Keep in touch with your customers and improve customer
retention effortlessly.
All-encompassing customer experiences
Customer experience has been spotlighted in recent
years as the factor that differentiates one business from another. Customers seek
personalized support and excellent service that extends beyond purchases. This includes
activities such as exchange, refund and product usage enquiries. With Moobidesk, you can
streamline enquiries by creating dedicated queues to provide customers with the help they
need from the most suitable agent available.
Contextualized customer engagement
Moobidesk allows you to import customer contacts onto
the platform alongside instant access to chat histories for agents to paint a concise
picture of who is at the other end of the line. Agents can accurately address each
customers’ concerns and deliver continuous conversations for an interpersonal experience
that exceeds customer expectations.
Centralized omnichannel interaction
Giving customers the freedom to choose between channels
may often result in increased efforts and confusion on your end. Moobidesk integrates
various channels into one interface and directs all enquiries to the same platform so that
you can give customers the optimal omnichannel experience while reducing effort in handling
customer communications.
Why choose Moobidesk
User-friendly interface
Our platform is designed to ensure efficiency from the beginning
with smooth user flow and straightforward navigation. With Moobidesk, your customer engagement
team will be able to familiarize themselves with the new interface promptly and start
interacting with your customers in no time.
Customer oriented service
At Moobidesk, customer service is never an afterthought. We are
here for you every step of the way to answer your queries and ensure that your interface runs
smoothly. Catering to a global audience, we extend our support to wherever your business is for
comprehensive coverage and accessible support at all times.
Fuss-free set up
Our ready-to-go platform has all the necessary infrastructures
put in place for easy set up on your end. We offer self-onboarding for various channels so that
you can get your interface up and going without back-end activation. Set up your channels, make
some customizations and you are done – it’s that simple.
Advanced information security
In view of ever-evolving cyberthreats, we take extensive
measures to keep your information safe. The world class security infrastructures put in place
give our clients the confidence they need to store valuable customer information and manage
customer relationships using Moobidesk.
Get started with Moobidesk today!
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