Build customer relationships that lasts
Customers prioritize trust when engaging insurers and will
subconsciously decide how much they are willing to trust your business based on their first
interactions which is usually with your customer engagement team. Hence, many insurance providers
are looking for a platform that allows effortless management of communications to maintain quality
customer service. With Moobidesk, conversations from all channels are organized in one place –
enabling seamless interactions. And customer context can be easily accessed – allowing agents to
deliver personalized responses to establish a strong foundation of trust with your customers.
Streamline customers’ enquiries
Insurance companies receive an overwhelming number of
enquiries every day from both existing and potential customers. Moobidesk directs all
enquiries to one centralized platform and organizes them according to different queues. The
smart routing assigns enquiries to specific agents to ensure that they are handled by the
most suitable representative for effective management of customer enquiries.
Continuous conversations always
Providing consistent support is challenging in a split
communications environment. Insurers need to switch between platforms to access past
conversations while engaging customers on their preferred channels. Alternatively, Moobidesk
allows you to see all conversation histories at a glance and interact with customers on
different channels via one interface. Deliver a delightful omnichannel experience with
Moobidesk.
Enhanced communication efficiency
The insurance industry has a dynamic environment
encompassing a variety of situations from casual enquiries to emergencies. The Moobidesk
chatbot function assists customers with simple questions, only engaging a live agent when
necessary. This enables businesses to deliver adequate support accurately and allocate
resources accordingly to improve effectiveness and productivity.
Truly understand your policyholders
More often than not, customers are unsure of what
insurance they need. Hence, providers need to understand them in order to provide relevant
recommendations. Moobidesk’s CRM feature allows you to import and manage customer
information on the same platform where customer interactions are handled. Give your team
quick access to key information and conversation histories to provide contextualized
responses effortlessly.
Why choose Moobidesk
Robust security
Within an insurance company, customer data is shared and
circulated. To protect businesses, Moobidesk takes great effort to employ security measures of
global standards for information safety and customer confidence.
Customizable interface
With Moobidesk, you can make extensive customizations according
to your preferences. Set up a customer engagement system unique to your needs in a flash and
achieve significant customer engagement structural enhancements.
Global support
At Moobidesk, we make ourselves accessible to businesses for
quality support round the clock. We cater to companies worldwide and ensure global availability
so that you can enjoy excellent assistance regardless of geographical boundaries.
Straightforward navigation
Moobidesk is proactively designed to ensure consistent and easy
navigation. This way, your agents can explore independently and pick up the new technology
quickly. Make handling insurance simple with Moobidesk.
Get started with Moobidesk today!
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