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Standard
3 agents, per month
For teams of up to 3 people looking to engage customers on multiple channels
Plan includes:
A unified easy-to-use interface for all channels
Get real-time analytics to monitor performance
Dedicated account manager who can assist and work with you
Recommended for more than 3 agents
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Enterprise
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Advanced features for large teams looking to track, manage and assign chat messages
All Standard plus:
Benefit from powerful omnichannel routing
Configurable workflow and SLAs to define metrics and optimise business performance
Monitor conversations and effectively train agents to achieve the best results.
Recommended for up to 10 agents
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Full Plan Comparison
Communication Channels
Standard
Enterprise
SMS
Voice
Email
Line
Instagram
Facebook
Telegram
WeChat
WhatsApp
Twitter
Web Chat
Customer Relationship Management
Standard
Enterprise
Customer profile
Contact list management
Import & export contacts
Unified omnichannel conversations
Audit trail
Broadcast messaging
Agent Productivity
Standard
Enterprise
Suggested responses
Unified search
Agent collision detection
Auto responders
Agent collaboration
Contact Center Features
Standard
Enterprise
SLA management
SLA alerts
Call/Message transfer
Custom aux code
Agent management
Queue management
Intelligent Routing
Standard
Enterprise
Multichannel priority routing
Chat routing using round-robin and pick-me method
Skills-based routing
Smart omnichannel routing & artificial intelligence
Analytics and Reporting
Standard
Enterprise
Chat and agent reports
Agent dashboard
Supervisor dashboard
Wallboard
Integration
Standard
Enterprise
CRM integration
API
Customer Support
Standard
Enterprise
Email support
Web Chat support
SMS support
WhatsApp support
Dedicated account manager
One-to-one onboarding session
A Few Frequently Asked Questions
What’s an agent?
An agent is anyone in your company that will interact with customers. Each rep, admin, manager and supervisor needs their own agent account. Add as many agents as you want on any plan.
Will my data be private and safe?
Absolutely! All your records are private, therefore only you can view and use them.
Can I cancel my plan at any time?
Yes. Even if we hope that it won’t be necessary, you can cancel your subscription whenever you believe Moobidesk is no longer helping you with your business.
Can I integrate Moobidesk with my CRM?
Currently Moobidesk only provides integration with SugarCRM. If you wish to integrate with a different CRM solution, please contact us.
Contact our sales team to find out more.
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About Moobidesk
Moobidesk is a product of Maven Lab Pte Ltd
Founded in 2006, Maven Lab is a trusted software-as-a-service (SaaS) company in Singapore dedicated to delivering innovative customer engagement solutions to leading brands, call centers and the government. Maven Lab believe in making it easy and affordable for businesses to create outstanding customer experiences while meeting key business metrics.