Moobidesk Pricing

Yearly

20% Discount

Currency

Standard

3 agents, per month

For teams of up to 3 people looking to engage customers on multiple channels

Plan includes:

A unified easy-to-use interface for all channels

Get real-time analytics to monitor performance

Dedicated account manager who can assist and work with you

Recommended for more than 3 agents

Enterprise

Advanced features for large teams looking to track, manage and assign chat messages

All Standard plus:

Benefit from powerful omnichannel routing

Configurable workflow and SLAs to define metrics and optimise business performance

Monitor conversations and effectively train agents to achieve the best results.

Recommended for up to 10 agents

Full Plan Comparison

Communication Channels

Standard

Enterprise

SMS

Voice

Line

Instagram

Facebook

WeChat

Twitter

Web Chat

Customer Relationship Management

Standard

Enterprise

Customer profile

Contact list management

Import & export contacts

Unified omnichannel conversations

Audit trail

Broadcast messaging

Agent Productivity

Standard

Enterprise

Suggested responses

Unified search

Agent collision detection

Auto responders

Agent collaboration

Contact Center Features

Standard

Enterprise

SLA management

SLA alerts

Call/Message transfer

Custom aux code

Agent management

Queue management

Intelligent Routing

Standard

Enterprise

Multichannel priority routing

Chat routing using round-robin and pick-me method

Skills-based routing

Smart omnichannel routing & artificial intelligence

Analytics and Reporting

Standard

Enterprise

Chat and agent reports

Agent dashboard

Supervisor dashboard

Wallboard

Integration

Standard

Enterprise

CRM integration

API

Customer Engagement

Standard

Enterprise

Email support

Web Chat support

SMS support

WhatsApp support

Dedicated account manager

One-to-one onboarding session

A Few Frequently Asked Questions

What’s an agent?

An agent is anyone in your company that will interact with customers. Each rep, admin, manager and supervisor needs their own agent account. Add as many agents as you want on any plan.

Will my data be private and safe?

Absolutely! All your records are private, therefore only you can view and use them.

Can I cancel my plan at any time?

Yes. Even if we hope that it won’t be necessary, you can cancel your subscription whenever you believe Moobidesk is no longer helping you with your business.

Can I integrate Moobidesk with my CRM?

Currently Moobidesk only provides integration with SugarCRM. If you wish to integrate with a different CRM solution, please contact us.

About Moobidesk

Moobidesk is a product of Maven Lab Pte Ltd

Founded in 2006, Maven Lab is a trusted software-as-a-service (SaaS) company in Singapore dedicated to delivering innovative customer engagement solutions to leading brands, call centers and the government. Maven Lab believe in making it easy and affordable for businesses to create outstanding customer experiences while meeting key business metrics.

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We’re friendly bunch and are more than happy to answer any of your questions! Our helpdesk is open from Monday to Friday between 9am to 6pm (Singapore Time), and we will always try to respond to your queries within 24 hours.

Address: 998 Toa Payoh North, #02-01, Singapore 318993

Email: enquiry@moobidesk.com

SMS: +65 8799 6394

WhatsApp: +65 8799 6394